FAQ's – Palm & Pine US

ORDER FAQ's

Where are you located?

Our USA pop-up experience offering gorgeous balloon arrangements for delivery and pick up is located in Minneapolis, Minnesota. 

Our parent retail store is located in Newcastle, Australia. 
www.palmandpine.com.au

What are your hours?

We are available to answer all inquiries Monday to Friday.

We offer by appointment only pickup from Third Haus, Monday to Saturday between 10am and 4pm. And delivery across the Minneapolis and St. Paul Area Thursday to Saturday. 

During checkout, you will be able to request your prefered delivery or pickup date. 

Can I pickup my balloons? 

Yes, we offer pickup by appointment only from Third Haus, Monday to Saturday between 10am and 4pm. 

Third Haus is located at 4420 Drew Avenue South, Minneapolis, MN. 

Do you deliver? 

Yes we do. We service all of Minneapolis and St. Paul.

Delivery price is based on location, check out our map for more details. We cannot ship inflated balloons interstate OR internationally.

Can I order balloons for same day delivery/pickup? 

No promises! If we aren’t already booked and stock is available we’re happy to offer same day delivery. Please reach out to us at hello@palmandpineus.com

Do you have a showroom? 

We do not have a showroom of balloons as every balloon is made to order in a private studio. If you would like to order balloons, please purchase through our website or fill out our balloon enquiry form. 

I forgot something! Can I change, cancel, or add to my order?

Email us at hello@palmandpineus.com and we'll see what we can do! 

I have cancelled my party, can I cancel my balloons? 
As all orders are custom made to you, we are unable to cancel your order after payment is made. Please contact us if you have an issue or need to change your order. 

Balloon FAQ's

Are the balloons listed on your website the helium filled price? 

Yes. All balloons listed on our site are helium filled for delivery or pickup in Minneapolis.

What kind of balloons do you use? 

Our latex balloons are made from 100% natural latex - no plastic. These balloons are biodegradable and decompose as the same rate as an oak leaf.

Latex balloons are made from rubber trees grown in rainforests of South America. Latex harvesting does not hurt the tree in any way, and discourages deforestation because latex-producing trees are left in tact. Each tree can product latex for up to 40 years. 

How should I dispose of balloons? 

When your party is over, "Pin it and Bin it!" Deflate all balloons and cut any ribbon into small pieces. Dispose of them in your regular waste bin.

Whilst latex balloons are 100% biodegradable, they must still be disposed of with household or commercial waste where they will decompose in landfill.

Palm & Pine is a member of the Pro Environmental Balloon Alliance (PEBA) both nationally and with our parent company in Australia. We follow a strict code of conduct to ensure a minimal impact on the environment and are committed to educating on the responsible use and disposal of balloons.